Got Questions? We Have Answers.

Milwin requires standard Know Your Customer (KYC) documents to verify your identity before processing withdrawals. For Pakistani users, the most straightforward option is a valid CNIC (Computerised National Identity Card). You may also be asked to submit a recent utility bill or bank statement as proof of address. All documents must be clear, legible and current. Upload them securely through the verification portal inside your account — do not send sensitive documents via email.

Yes. Milwin is strictly an adults-only platform. You must be at least 18 years of age to register, or the higher minimum age required by the applicable operator or licence jurisdiction. Age is verified during the KYC process. Accounts found to belong to underage users are immediately closed and any funds are handled in accordance with applicable policy. If you suspect a minor has accessed your account, contact our support team immediately.

No. Each individual is permitted to hold only one active Milwin account. Creating duplicate or multiple accounts is a breach of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have lost access to your account, contact support — do not open a new one.

On the login screen, select the 'Forgot Password?' option and enter the email address linked to your account. You will receive a password reset link within a few minutes. Click the link, set a new strong password and log in. If you no longer have access to your registered email address, contact our 24/7 live chat support team for identity-verified account recovery assistance.

Milwin supports a range of payment channels to suit Pakistani users. Available deposit options include bank transfers via major banks such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as familiar mobile wallet options including Easypaisa and JazzCash. Cryptocurrency deposits via BTC and USDT are also supported. Please note that payment provider names are listed for context only and do not imply that those providers endorse or support gambling activity. Check the cashier section of your account for the most up-to-date list of available methods.

Minimum deposit amounts vary depending on the payment method selected. For most bank transfer and mobile wallet options, the minimum deposit is PKR 500. Cryptocurrency deposits have their own minimum thresholds based on network fees at the time of transaction. Visit the cashier section of your account for the exact minimums applicable to each method currently available to you.

Withdrawal processing times depend on the method chosen and whether your KYC verification is complete. Once your withdrawal request is approved, bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah typically take 1–3 business days. Mobile wallet withdrawals to Easypaisa or JazzCash are generally faster, often processed within a few hours. Cryptocurrency withdrawals via USDT or BTC are subject to network confirmation times. Completing KYC in advance avoids delays when you request your first withdrawal.

Milwin does not charge platform-side fees on standard deposits. Some payment providers or banks may apply their own transaction charges, which are outside Milwin's control. For withdrawals, a small processing fee may apply depending on the method and amount. Full details of any applicable fees are shown in the cashier section before you confirm a transaction — always review the breakdown before proceeding.

Raast is listed among familiar Pakistani payment references on Milwin. Availability of specific payment channels can change, so we recommend checking the cashier section of your account for the current list of active deposit and withdrawal options. Payment provider names are referenced for context only and do not imply any endorsement or formal support arrangement between Raast and Milwin.

Milwin covers a wide range of sports popular with Pakistani users. Cricket is a core offering — you can bet on Pakistan national team matches, PSL T20 fixtures, ICC tournaments including the World Cup and Champions Trophy, bilateral series and more. Beyond cricket, the sportsbook covers football (domestic and international leagues), UFC and MMA, tennis, basketball and esports. Live in-play betting is available on most major events so you can place bets while the action unfolds.

Yes. Milwin features a full live casino section with real dealers streaming in real time. Available tables include Live Blackjack, Live Roulette, Live Baccarat and game show style titles. The live casino is optimised for mobile play, so you can enjoy a full table experience from your phone whether you are in Karachi, Lahore, Islamabad or anywhere else. Minimum and maximum bet limits vary by table — check the lobby for current limits.

Slot games at Milwin use a Random Number Generator (RNG) to determine outcomes, meaning every spin is independent and unpredictable. Each slot has a published Return to Player (RTP) percentage and a volatility rating visible in the game information panel. Simply select a slot from the casino lobby, choose your bet size and spin. Free spin features, multipliers and bonus rounds vary by title. You can filter the lobby by provider, theme or feature to find games that suit your style.

Milwin is built with a mobile-first approach, so the full platform is accessible directly through your phone's browser without needing to download a separate app. The responsive design adapts to all screen sizes and gives you access to sports betting, live casino, slots, your account settings and the cashier from any device. Check the platform for the latest information on any dedicated app availability.

Milwin offers live match statistics and real-time data feeds on supported events, giving you up-to-the-minute information to inform your in-play bets. Availability of live streaming for specific events depends on licensing arrangements and may vary. Check the individual event page within the sportsbook to see whether a stream is available for a particular match — including Pakistan cricket fixtures and PSL T20 games during active tournaments.

Milwin runs a range of promotional offers for both new and returning players. These may include a welcome bonus for first-time depositors, reload bonuses on subsequent deposits, free spins on selected slot titles, cashback offers and enhanced odds on major sporting events such as PSL T20 finals and ICC tournament matches. Bonus availability and structure change periodically — always check the promotions section of your account for current live offers and their applicable terms.

A wagering requirement (sometimes called a playthrough requirement) is a condition attached to a bonus that specifies how many times the bonus amount — or the bonus plus deposit amount — must be wagered before any winnings derived from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place a total of PKR 10,000 in qualifying bets before requesting a withdrawal of bonus-related winnings. Full wagering terms are published on each individual promotion page.

Yes. You can opt out of all marketing emails, SMS and notifications at any time through your Account Settings under Communication Preferences. Alternatively, contact our support team via live chat and we will update your preferences immediately. Users who have activated a self-exclusion or cooling-off period are automatically removed from all promotional communications — no separate action is needed on your part.

Milwin uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal and financial information is stored in secured, access-controlled environments. We do not sell or share your data with third parties for marketing purposes. Full details of how your data is collected, stored and processed are set out in our Privacy Policy, which you can read at any time from the footer of this page.

Milwin offers a comprehensive set of responsible gambling tools accessible from your Account Settings. These include deposit limits, loss limits, wager limits, session time limits, reality check notifications, cooling-off periods and self-exclusion. Limit reductions take effect immediately; limit increases are subject to a mandatory cooling-off period. Full details of each tool and how to activate them are covered on our dedicated Responsible Gambling page.

To self-exclude, go to Account Settings and select the Responsible Gambling section. Choose the Self-Exclusion option, select your preferred duration — ranging from a short-term break to permanent closure — and confirm. The exclusion takes effect immediately: your account is suspended, betting and deposits are blocked, and you are removed from all marketing communications. Self-exclusions cannot be reversed before the elected period expires. If you need assistance, our 24/7 live chat support team can process a self-exclusion request on your behalf.

Pakistan's Prevention of Gambling Act, 1977 imposes restrictions on gambling activity within the country. Milwin does not claim to be licensed, approved or regulated by the Government of Pakistan, any provincial authority, the PTA or the State Bank of Pakistan. Milwin operates under applicable international licensing frameworks. Users in Pakistan are solely responsible for understanding and complying with their local laws. This is not legal advice — consult a qualified local legal professional if you are uncertain about your legal position.

The fastest way to reach our team is through the 24/7 live chat feature available directly within the platform — response times are typically within a few minutes. For non-urgent enquiries you can also email [email protected]. Support is provided in English as standard; Urdu assistance is available on request. For responsible gambling matters, include 'Responsible Gambling Request' in your email subject line for priority handling.